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BPA Restaurant Professional 8.0 reviews
User: Skyy
[17-11-2007]
Rating: 1
PROS: The software is reasonably intuitive and easy to manuver in for the most part. Set up is simple. Instructions are easy to understand. CONS: THIS COMPANY WILL NICKEL AND DIME YOU TO DEATH!!!! The initial $70 is a reasonable value - want to add another terminal though - that'll be $400 - EACH TIME WITH NO QUANTITY DISCOUNTS. Want to use their gift cards - $1.65 to $1.95 PER CARD! Not horrible if you can't print your own (which costs $0.25 to $0.35 per card BTW) but a VERY significant expense considering that $1.95 for a gift card with a $25 value placed on it is nearly 8% of that card's value - you think all of that investment will be returned to you in a useable condition - think again! If you want your employees to "swipe" in and out - that'll cost you more. If you want member cards - that'll cost you more. Don't even think of encoding your own cards either - they take proprietary encryption specific to EACH type of card (i.e. Gift, Member, Employee, MGR, etc...). You can print your own - but you have to pay $0.60 PER CARD plus shipping to and froe for BPA to place the stack in an automatic encoding machine and hit "GO" - oh and they WILL be scuffed up after being returned to you - and NO you won't receive any reimbursements. You are required to shell out $30 per month for severly sub-par tech support, again no discounts for in-full up front annual payment or semi annual or quarterly, etc... They don't invoice you for it either - you're just supposed to mail them a check. It's a crapshoot if it actually gets applied to your account. DO NOT expect any help what so ever unless you purchase their overpriced equipment - Even when the problem is their software in the first place. In a nutshell, we've been running their software for a while now, but all of the hidden charges (OH, THERE'S WAAAAAY MORE THAN WHAT I'VE WRITTEN HERE!) have us examining other options and we plan to switch to something more professional at the start of '08. I get a strong sense that this is a company being run out of someone's garage who has no real idea of what a client would want in a professional software package. We bit on the low price and got BURNED! DON'T MAKE OUR MISTAKE TOO! We are cutting our losses - hopefully this review will help save you some headache and much lost revenue.

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User: Skyy
[17-11-2007]
Rating: 1
PROS: The software is reasonably intuitive and easy to manuver in for the most part. Set up is simple. Instructions are easy to understand. CONS: THIS COMPANY WILL NICKEL AND DIME YOU TO DEATH!!!! The initial $70 is a reasonable value - want to add another terminal though - that'll be $400 - EACH TIME WITH NO QUANTITY DISCOUNTS. Want to use their gift cards - $1.65 to $1.95 PER CARD! Not horrible if you can't print your own (which costs $0.25 to $0.35 per card BTW) but a VERY significant expense considering that $1.95 for a gift card with a $25 value placed on it is nearly 8% of that card's value - you think all of that investment will be returned to you in a useable condition - think again! If you want your employees to "swipe" in and out - that'll cost you more. If you want member cards - that'll cost you more. Don't even think of encoding your own cards either - they take proprietary encryption specific to EACH type of card (i.e. Gift, Member, Employee, MGR, etc...). You can print your own - but you have to pay $0.60 PER CARD plus shipping to and froe for BPA to place the stack in an automatic encoding machine and hit "GO" - oh and they WILL be scuffed up after being returned to you - and NO you won't receive any reimbursements. You are required to shell out $30 per month for severly sub-par tech support, again no discounts for in-full up front annual payment or semi annual or quarterly, etc... They don't invoice you for it either - you're just supposed to mail them a check. It's a crapshoot if it actually gets applied to your account. DO NOT expect any help what so ever unless you purchase their overpriced equipment - Even when the problem is their software in the first place. In a nutshell, we've been running their software for a while now, but all of the hidden charges (OH, THERE'S WAAAAAY MORE THAN WHAT I'VE WRITTEN HERE!) have us examining other options and we plan to switch to something more professional at the start of '08. I get a strong sense that this is a company being run out of someone's garage who has no real idea of what a client would want in a professional software package. We bit on the low price and got BURNED! DON'T MAKE OUR MISTAKE TOO! We are cutting our losses - hopefully this review will help save you some headache and much lost revenue.

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