Akeni Help Desk Assistant Enterprise IM 1.0 
Company: AkeniRelease date: 07-07-2005
Last update: 08-05-2008
Price: 799 $
License: Demo
Platform: Windows2000, WinXP, Windows2003, Linux
Language: English
Expire: 30 days
File size: 10839 KB
System Requirements: Pentium 266 or better
Keywords: live help, live support, help desk, enterprise im, corporate im, business im, live sales, instant messaging, web chat, chat, conference, notification, email, server, network, akeni
Description:
Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Sales and support staff can interact with customers in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. Visitors just need to click on the "live help" button to chat without having to install any software. Some of our features are: session transcripts for future reference; team based support that allows one operator to call upon another for assistance or to transfer a session to another operator; canned replies for frequently asked questions; etc. You can implement your corporate instant messaging IM policies.
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