Trane Employs HP and PolyVista for Warranty Chain Management Early Warning Solution

PolyVista, Inc. | 28 Jun 2008

HP and PolyVista today announced that they have completed the implementation of a warranty chain management solution for Trane, a leading global provider of indoor comfort systems and comprehensive facility solutions for commercial, institutional and residential buildings.

The solution, which was up and running in eight weeks, helps Trane quickly identify product quality and warranty-related issues through automated early detection and root cause analysis.

After correcting any current issue detected by the solution, manufacturing teams at Trane can pass the information on to the design or engineering teams to help avoid problems in future products, as well as to vendors and suppliers to help improve long-term product reliability. Through this process, the solution offers reduced warranty costs, improved product development, sourcing and manufacturing processes, and better customer satisfaction.

“HP and PolyVista’s warranty and quality analytics solution worked immediately, allowing us to effectively mine our warranty and production data,” said Jerry Brinks, senior quality engineer and Six Sigma Black Belt, Trane. “This helps us to identify potential product defects and warranty management challenges, trends and anomalies for faster identification and resolution of product quality and warranty-related problems before we start hearing about it from anywhere else.”

The PolyVista and HP solution frees Trane’s business users from dependence on IT or statisticians to analyze warranty and quality data – the solution provides both technical and non-technical Trane employees with a means to analyze disparate data sources using high-end analytics and text mining.

“With PolyVista, HP is enabling Trane’s business users to discover new and valuable business insights hidden in their data to transform the customer warranty and quality management processes from reactive to proactive,” said Brian Walker, director, Americas Automotive Industries, HP.

Throughout Trane’s solution investigation and vendor selection process, HP and PolyVista worked to provide the company’s key business users with an analytic environment that automatically uncovered anomalies, correlations and relationships hidden in their data.

“It is the ability to uncover unknown issues and problems that is critical to reducing production costs and warranty spend and delivering high-quality products to customers,” said Bob Potts, vice president of sales, PolyVista. “Our experience in working with HP consulting and helping other manufacturers enabled us to deliver significant value to Trane very quickly.”

About PolyVista
Founded in 1995, PolyVista is a Houston-based company that delivers software to enable business users to move beyond reporting to discover new and valuable business insights hidden in their data. PolyVista’s Discovery software fills the gap between reporting and high-end analytics. PolyVista’s Discovery can interface with any existing database. It is the only product that successfully and seamlessly integrates OLAP (On-Line Analytical Processing), Discovery (data mining), text mining, and 2/3D visualization into a single, easy-to-use application for the non-technical business user.

About HP
HP focuses on simplifying technology experiences for all of its customers – from individual consumers to the largest businesses. With a portfolio that spans printing, personal computing, software, services and IT infrastructure, HP is among the world’s largest IT companies, with revenue totaling $94.1 billion for the four fiscal quarters ended Jan. 31, 2007.

This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the achievement of expected results and other risks that are described from time to time in HP’s Securities and Exchange Commission reports, including but not limited to the risks described in HP’s Annual Report on Form 10-K for the fiscal year ended Oct. 31, 2006 and other reports filed after that Form 10-K. HP assumes no obligation and does not intend to update these forward-looking statements.

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