Software Press Releases  El software más último - Versión Española  Ultimo software - Versione Italiana  Le dernier logiciel - Version Française  Neueste Software - Deutsche Version 

VirtualLogger Provides Technology Solution for Lean Economic Times (Contact Center Recording and Quality Monitoring for as Low as $12 Per Agent)


VirtualLogger Provides Technology Solution for Lean Economic Times (Contact Center Recording and Quality Monitoring for as Low as $12 Per Agent)

VirtualLogger LLC | 06 Nov 2008

The current credit crunch has forced businesses to scrupulously evaluate expenses and conserve cash while maintaining current customer service levels. Capital budgets aimed at maintaining service levels are shrinking rapidly and recording and quality monitoring systems that typically cost more than $1,000 per agent seat are being canceled at the risk of losing customers.

Canceling contact center initiatives may not be necessary when businesses consider using VirtualLogger for recording and quality monitoring. VirtualLogger is the first and most experienced hosted recording and quality monitoring provider. VirtualLogger gives contact centers powerful quality monitoring and recording tools without the upfront capital investment required by premise-based systems. With VirtualLogger, contact centers can customize service levels including choosing 100% or fractional recording, quality sampling, record-on-demand, screen capture, on-line evaluation, post-call surveys, and online coaching with an initial investments as low as $500 with monthly fees of $12 per agent. VirtualLogger’s software-as-a-service (SaaS) approach enables contact centers to adjust usage of the system suit to business demands so seasonal peaks or business slow-downs means that software service costs are always in proportion to the company’s business requirements.

VirtualLogger services are backed by the strongest warranty in the industry. All services are covered by the VirtualLogger “Satisfaction Guaranteed” service agreement, which insures that the services delivered meet or exceed client requirements. In addition, VirtualLogger understands that any expense must be cost-justified; the company offers a money-back guarantee for any system that fails to deliver a positive return on investment within three months of implementation.

“We value the economics and flexibility of the VirtualLogger service,” said Vickie Friece, Vice President of Zions Bancorp. “The VirtualLogger recording system is far more cost-effective than the alternative systems we've considered. While we haven't needed to use it, it's reassuring to know that we can cut our service costs if business swings affect the contact center. And further, if we need to upgrade of our phone system in the future, we know that VirtualLogger will keep pace with our systems and meet our new technology requirements without charging us for a new system.”

“Since the beginning VirtualLogger’s mission has been to eliminate the high investment barrier of traditional quality monitoring systems”, said Jim Veilleux, President of VirtualLogger. “With the economy in its current state, VirtualLogger’s approach is the ideal solution for contact centers that want to be start of the art without breaking the budget.”

To find out more about VirtualLogger, call 866-864-5376 or send an email to info@virtuallogger.com.

About VirtualLogger. VirtualLogger LLC is the first and leading provider of contact center recording and quality monitoring on a hosted SaaS basis. VirtualLogger provides 100%, random and on-demand recording, screen capture, quality monitoring, analytics, post-call surveys and related technologies – all on a “pay as you go” basis. The VirtualLogger hosted model eliminates capital expenditures, greatly reduces technological and financial risk, increases return on investment and lowers total cost of ownership for contact center technology. With more than 300 million calls recorded over 12 years and two years on the INC 500 list, VirtualLogger has a proven track record of success.

###

Other press releases

New Book About HDR Photography for Beginning Photographers
California photographer Matthew Bamberg introduces HDR (High Dynamic Range) photography to beginning photographers and others who have an interest in creating fine art images with sharp details throughout the processed image. HDR—High Dynamic Resol [read more]
Red Door Realty Selected USATInc as Their IT Department
Unique Solutions of Advanced Technologies Inc (www.USATInc.com) is pleased to announce that they have been selected to perform as the IT department for Red Door Realty. Unique Solutions recently completed a IT Systems integration project for Red Door to [read more]
RMI Corporation Partners with MobileDemand
Through this agreement, RMI will offer its customers a rugged mini tablet PC that delivers exceptional power and reliability to ADVANTAGE Mobile Workers. [read more]
Streamline Control Solutions Launches The Future of SCADA Survey to Engage Industry Experts
Questionnaire designed to determine current industry opinions regarding the future of SCADA systems and to ignite conversation [read more]
ABACUS 4.0 Launched at London Enterprise Architecture Summit
AVOLUTION, developer and supplier of software solutions for IT strategy, planning and enterprise modelling, today launched the company’s latest release of its flagship product, ABACUS®, at the Gartner Enterprise Architecture Summit 2012 in Lond [read more]
Open Scan Now Offers Payables Automation
Open Scan Technologies, Inc. pioneered Accounts Receivables Process Management software more than ten years ago. With the same spirit of “best of breed” financial process automation, Open Scan now offers a Payables Process Management solution. [read more]
Open Scan’s Receivables Process Management Solution Achieves Certified Integration with SAP Applications
Open Scan Technologies, Inc. (OPEN SCAN®) announces today that its Receivables Process Management Solution has achieved certified integration with SAP® applications. The solution provides streamlined implementation and best practice integration [read more]
Elinext Increases Commitment to Mobile Augmented Reality Development
A part of Elinext Group – Eligraphics Studio – announces greater emphasis on augmented reality technologies in mobile game development. [read more]
4shared Introduces BoxFiles with Integrated 4shared API
4shared.com file storage officially presents a new application with integrated 4shared API – Box Files 4shared for Windows Mobile. BoxFiles 4shared was created by Neologics Company and enables access, management and sharing of user data stored at 4 [read more]
New VASTEC Video Documents How to Make PDF Documents Accessible to Section 508 Standards
VASTEC, a document conversion, digital services and content accessibility provider, has released a video demonstrating the advantages that can be achieved in making PDFs compliant to Section 508 of the Rehabilitation Act and fully accessible to the visual [read more]

Categories



Partners